Your terms and conditions of use

Thank you for your custom. We hope that you will be delighted with the products you have purchased. Below are our terms and conditions, we do advise to read them thoroughly before placing an order as orders cannot be cancelled once they are fulfilled.

Delivery

Wedding prom and occasion dresses: All of our dresses (unless stated in stock) will take up to 6 weeks to be delivered and the cost of this including tracking number and a signature upon receipt is £19.99. We do offer a rushed order service for an extra cost of £40 in which delivery is guaranteed within 4 weeks, please email us at contact@lyndseydawn.co.uk for further details.

Personalised items: All personalised items have a maximum delivery time scale of up to 3 weeks, however we will endure to deliver all personalised items within 7 days.

Accessories and Gifts: All accessories and gifts in stock will be delivered within 3 working days.

Returns

All items must be returned within 14 days of receipt. Cost of return and reliable source of return is customers responsibility. Any items damaged in transit of return will not be accepted.

Reasons items may not qualify for a refund include but are not limited to:

The original packaging is missing or we have not been informed of a returned item via email.

The item is soiled with make-up, false tan, deodorant, moisturiser or moisture marks and/or stains including bodily fluids and odours.

Tags have been removed.

Item is scented with odour – this includes bodily odour, perfume, deodorant or other.

The item has been washed or tampered with in any way.

The item is damaged in any way which is NOT an original fault. For example, torn, cut, clicked or snagged. Please note ALL items will be fully inspected and proof signed by a member of our sales team before being packaged and posted.

We advise when trying on an item that may need to be returned to please ensure you are not wearing makeup, false tan or anything else which may mark or stain the item in any way. Please handle with care ensuring the item is not damaged in any way. After reading our returns policy, please make sure your item meets our requirements before returning to us.

Please see our Legal Notice for further information regarding our terms and conditions.



 

Cart  

No products

Shipping £0.00
Total £0.00

Cart Check out

PayPal